Barclaycard tries to defend slashing credit card limits of loyal customers


Clients have shared their outrage at Barclaycard after hundreds have had their bank card limits slashed – some by as a lot as 99 per cent. 

Barclaycard is dealing with a customer support firestorm because it tries to defend slashing the bounds of loyal bank card prospects.

Tales of limits being slashed emerged final week, with these longstanding prospects affected who had by no means missed a fee angered by the proposed strikes and saying they had been taking their enterprise elsewhere.

Clients say they’ve been left feeling insulted and are ‘disgusted’ on the approach the corporate has lowered their limits with out a clear rationalization. 

Some say that Barclaycard has by no means checked on their monetary standing, which in lots of cases has remained the identical or improved, however slashed limits to unusably low ranges claiming the pandemic might have affected their funds. 

Barclaycard issued an extra assertion lower than 48 hours after the information was first reported by That is Cash and sister publication Cash Mail on Wednesday.

Barclaycard - part of Barclays - customers have rounded on it after it proposed slashing the spending power of their credit cards by as much as 97%

Barclaycard – a part of Barclays – prospects have rounded on it after it proposed slashing the spending energy of their bank cards by as a lot as 97%

The bank card supplier stated an elevated variety of prospects had seen their credit score restrict lower as a result of ‘the continuing financial affect of coronavirus’ on the UK. 

However prospects who spoke to That is Cash stated that they had not been negatively affected financially by the pandemic, had been ‘baffled’ by the choices, and had had Barclaycard verify that it didn’t have particulars of their earnings on file. 

The spherical of latest proposed reductions was the second within the final 12 months, after it lower some debtors’ limits final July.

My restrict was lower from £11,000 to £300. I have been a buyer for years and by no means missed a fee 

However the newest drastic cuts drew a backlash from prospects, a few of whom have been with Barclaycard for many years, as a result of their spending restrict in some instances was lower by as a lot as 97 per cent.

Diarmuid O’Fathaigh, a buyer from Oxford, instructed That is Cash: ‘My restrict was lower from £11,000 to £300. I have been a buyer for years and by no means missed a fee. Once I spoke with Barclaycard no person was capable of clarify why, past the standard ‘accountable lender’ line.

‘I closed the account and took out one other card elsewhere as a substitute.’

One other buyer of the financial institution for greater than 20 years, who had beforehand seen his restrict repeatedly upped to £8,500 with out asking, all of a sudden noticed it slashed to £1,000.

He was additionally instructed he can’t increase his credit score restrict from £1,000 for at the very least 4 months as a result of he missed a 31 March deadline to spend some cash after the letter informing him his restrict was being lower was despatched to an previous tackle.

However, he stated, ‘the explanations given for reducing my credit score restrict to this degree made no sense and seem contradictory.’

Barclaycard has by no means requested me about my funds and admitted it had nothing on file to say how a lot I earn 

He added: ‘I used to be instructed it was due to the pandemic and folks’s monetary circumstances – though Barclaycard has by no means requested me about my funds and admitted it had nothing on file to say how a lot I earn.

‘Secondly, I used to be instructed the lower was so harsh as limits had been lowered relying on how a lot folks had used playing cards within the final two years.

‘I identified that spending over a type of years was decrease as a result of folks being ordered to remain at house throughout lockdown – and in reality, it could certainly be a larger concern if folks had been spending extra, but these folks would retain the next credit score restrict.’

Scott Waterman, 46, from Northamptonshire, was instructed his borrowing quantity is being lower from £13,600 to £250.

Chatting with the Mirror, Mr Waterman stated he has by no means missed a fee within the 17 years he has been with Barclaycard and that his earnings additionally has not dropped.

He added: ‘I used to be offended and disillusioned as I keep that card for emergencies akin to journey, and healthcare prices when touring.’

One other buyer instructed MailOnline her restrict had been lower from £11,800 to £250 regardless of by no means having missed a fee.

The girl, from Croydon and who says she has been a buyer for 41 years, stated: ‘I’ve by no means missed a fee, all the time paid effectively earlier than the due date and all the time far more than the minimal fee.

‘I used to be instructed on the cellphone my account was classed as dormant. Nonetheless, I had cleared off the excellent stability in full two weeks earlier than the due fee date and their letter lowering my credit score restrict adopted just a few days later.

‘A restrict of £250 isn’t any good to me for reserving a vacation or flights, so, I instructed them to “shove their bank card and shut my account “.

‘I really feel it’s a disgusting method to deal with a loyal and good buyer and I’m glad I don’t have a checking account with them.’

Barclaycard confirmed some prospects can be unable to attraction the lower to their credit score restrict as a result of the lowered degree was greater than their highest stability at any level during the last two years.

Some Barclaycard customers told they could appeal decision by sending in proof of income

Some Barclaycard prospects instructed they may attraction choice by sending in proof of earnings

Nonetheless, others, like 42-year-old Louise Porter from Hampshire, have been instructed they may have the change reviewed in the event that they despatched in both a financial institution assertion or payslip as proof of earnings.

Louise, from Hampshire, instructed That is Cash her restrict can be lower from £11,900 to £1,650 subsequent month, regardless of her having by no means missed a fee in 20 years.

She stated she felt its affordability arguments had been ‘a smokescreen for removing non-profitable prospects’, one thing it repeatedly denied.

As an alternative, Barclaycard, considered one of Britain’s largest bank card issuers, pointed to the financial affect of the coronavirus. Final 12 months banks in the reduction of their lending affords amid considerations about handing out credit score to these doubtlessly unable to pay it again.

His credit limit was repeatedly raised without him asking for it

But he has now been told the limit has been cut, after he was originally mistakenly told his card was being closed

One Barclaycard buyer was instructed in the beginning of final month his credit score restrict was being lowered from £8,500 to £1,000 after the financial institution had repeatedly raised it with out asking him

Its dad or mum financial institution Barclays stated its UK bank card division’s earnings fell 24 per cent to £1.514billion ‘as lowered borrowing and spend ranges by prospects resulted in a decrease degree of curiosity incomes lending balances.’

Mockingly, survey findings printed on Thursday by the Financial institution of England estimated the supply of unsecured credit score like playing cards and private loans would improve between April and Could.

Demand was additionally anticipated to extend after falling within the first three months of 2021.

Barclaycard was considered one of a number of banks which have elevated the generosity of their 0 per cent bank card phrases in latest months as lenders seemingly turn out to be extra optimistic concerning the UK’s financial restoration from the coronavirus pandemic.

However the choice leaves debtors who will now have much less spending energy than that they had earlier than with a two-pronged headache. 

Their credit score restrict being lowered means any stability will now attain the next proportion of that new restrict, doubtlessly damaging their credit score rating. 

Justin Basini, chief govt of the credit-checking agency ClearScore, stated: ‘It’s usually seen as an excellent factor if an individual solely makes use of a small proportion of their total credit score restrict because it reveals that they don’t seem to be overly reliant on credit score and are not more likely to max out on their playing cards. 

‘By lowering the whole credit score restrict, this proportion might improve, which can have a damaging affect on an individual’s credit score rating.’

In the meantime, having a restrict lower by as a lot as 97 per cent hinders the power to make huge one-off purchases on a card, akin to holidays because the economic system opens up.

The client whose restrict was lowered from £8,500 to £1,000, a discount of 88 per cent, stated: ‘I’d have had no drawback with mine being lowered barely, however a £1,000 restrict is pretty ineffective even when for simply reserving flights for a household of 4.’

A number of the cuts sound excessive. How many individuals need a restrict under the price of a cheapish TV? You possibly can’t unfold the price of a vacation over a 12 months if the restrict will not pay for the vacation within the first place.

Sara Williams, debt adviser 

Sara Williams, a debt adviser who runs the weblog Debt Camel, instructed That is Cash: ‘A number of the cuts sound excessive. How many individuals need a restrict under the price of a cheapish TV?

‘You possibly can’t unfold the price of a vacation over a 12 months if the restrict will not pay for the vacation within the first place.’

A Barclaycard spokesperson stated: ‘As with many different lenders, our credit score danger fashions have in mind modifications within the UK economic system, as these might affect our prospects’ means to handle their borrowing successfully.

‘Over the previous 12 months, we’ve got needed to have in mind the continuing financial affect of coronavirus, and this has resulted in a rise within the variety of prospects receiving credit score restrict decreases.

‘Having up-to-date credit score danger fashions is a part of our dedication to being a accountable lender, to assist be sure that prospects should not borrowing greater than they will comfortably afford.

‘For some prospects, the place we do not imagine that their present restrict is reasonably priced, we offer data on easy methods to attraction the restrict change by verifying their earnings. 

‘Once we cut back a buyer’s credit score restrict, we is not going to cut back it to under their present stability, and we are going to be sure that they at the very least have enough headroom on their account to proceed important spending.’

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